How will my order be delivered?
We are working with our specialist delivery partner to make sure your delivery is professionally handled. Your lightings will be safely packed and in good hands! Once your order arrives in our warehouse, you will be contacted to arrange a suitable time for receiving your delivery!
How much does delivery cost?
Delivery is free for all orders above $300 and should the order be less, please refer to the charges here
. If you have any further questions around delivery pricing, please contact hello[at]lightatelier.com.sg
How long does it take for my item to arrive?
We have a range of lead times, depending on when, what and how many pieces you are ordering! Each item comes with or made its own lead time as they could be in our local/overseas warehouse, in production, to order. Most of them deliver within 3-5 weeks on order confirmation. You can view the individual lead times on each product page! If you have any questions regarding product lead time, please email us at hello[at]lightatelier.com.sg
Can you deliver on Saturday or Sunday?
Unfortunately our delivery and warehouse folks need a rest too! All orders are delivered during the following time slots from Monday to Friday (except public holidays): 10am – 12nn, 2pm – 4pm and 4pm – 6pm.
What are your delivery time slots like?
All orders are delivered during the following time slots from Monday to Friday (except public holidays): 10am – 12nn, 2pm – 4pm and 4pm – 6pm.
What if I am not available during working hours / during the appointed delivery slot?
If you are not able to be home during the delivery window, you can authorise someone to receive the goods on your behalf. You just need to ensure that the authorised person checks the condition of the delivered item and premises before signing off on the delivery order. Should there be any issues, it will need to be reported to the delivery personnel and noted down on the delivery order that will be returned to us. We will not accept any discrepancies reported after the delivery and after the delivery order has been signed clean.
How do I track my order?
You can email us at sales[at]lightatelier.com.sg to check on the status of the order.
I received the wrong order, can you help?
Sorry to hear that. Please email us at sales[at]lightatelier.com.sg and provide your sales order number, a detailed description of what it is you ordered and what was wrongly sent. We will then reply within 2 business days.
What if I am not at the delivery address when my order arrives?
Our carrier may reschedule the delivery if you are not present to receive the items even after confirming the delivery dates. For rescheduling of delivery after agreed delivery, there might be a re-delivery charge applied.
Can I specify a delivery date?
We do not deliver based on specific dates, but you will be contacted when your products are ready to be delivered. You can then choose a suitable delivery time slot!